Senior Administrator
TITLE OF POST: Senior Administrator
RESPONSIBLE TO: Operations Team Leader
STATUS: 35 hours per week Permanent – Full Time.
(One in six Saturdays, working between hours of 09:00-12:30)
SALARY: £22,859.00 per annum
LOCATION: Office based (L24 8RN) 3 days per week (Tues-Thurs), remote - 2 days per week
FUNCTION OF THE POST:
• To work with the Operations Team Leader to ensure continuous improvement of Open Awards administrative systems and procedures to meet the needs of our customers and regulators.
• To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries.
• To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines.
• To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes.
• To provide admin support on Open Awards products and services to customers and staff.
MAIN DUTIES AND RESPONSIBILITIES:
1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries.
2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained.
3. To provide high quality customer service to Providers and other stakeholders.
4. To provide admin support to Providers and staff on Open Awards processes, products and services.
5. To record and maintain accurate data on approved Providers, courses, qualifications and learners on the Open Awards database.
6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met.
7. Work collaboratively with Open Awards staff to provide a robust support network for Open Awards products and services.
8. To work with the Clerical Administrators to provide clerical support for Open Awards and answer calls.
9. Follow Open Awards procedures accurately and reliably.
10. Present a professional approach.
11. Maintain up to date records of activities in Quartz database in accordance with policies and procedures.
12. Work with other members of the Open Awards team to co-ordinate activity.
13. Travel to, and work from any site that the duties of the job may require.
14. Carry out any other duties as specified, from time to time by the Management Team.
15. To support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.
16. It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the Mission, Vision and Values of Open Awards.
A full job description and person specification can be found in the information pack.
How to Apply
To apply for this role, please complete the application form together with a supporting statement outlining how you meet the criteria for the post (max two sides A4).
Completed forms should be returned to:
Magdalena Parker
Open Awards
Estuary Commerce Park, 17 De Havilland Drive, Speke, Liverpool, L24 8RN
Email application to: [email protected]
The closing date for applications for the post is 17:00 on Wednesday 28th May 2025.