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Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
Open Awards Unit ID e.g. CBF498
Keywords e.g. warehousing
Open Awards Unit Code e.g. UA33ART12
Open Awards Unit ID e.g. CBF521

Policies and Procedures

 All policies, procedures and supporting documents relating to the delivery, assessment and quality assurance of Open Awards qualifications and units are available to our approved centres via the Portal. If you are unable to find what you are looking for, please give the team a ring on 0151 494 2072 or contact customerservices@openawards.org.uk. 

Provider handbooks for both Ofqual regulated qualifications and QAA regulated Access to HE Diplomas can be found via the links on the right hand side of this page. 

Provider Handbook (Ofqual)
Access to HE Provider Handbook
Enquiries and Appeals Policy and Procedures
Complaints Policy
Equality and Diversity Policy
Invoicing Policy
Privacy Policy 
Privacy Notice - Learners 
EA1 Enquiry about Results
EA2 Enquiry about Risk Rating
EA3 Appeal about Results
EA4 Appeal against Open Awards decisions
Pricing Policy - End-Point Assessment