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Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
Open Awards Unit ID e.g. CBF498
Keywords e.g. warehousing
Open Awards Unit Code e.g. UA33ART12
Open Awards Unit ID e.g. CBF521

Contact Us

It is only by listening to your views that Open Awards can find out how well, or not, we are actually doing. 

If you have any enquiries or would like to comment on any aspect of what we do, please email the team on, or call us on 0151 494 2072 to speak to a member of our customer service team.

We are always keen to hear your views and suggestions.


We know that sometimes things can go wrong. If you are unhappy with the service you have received from Open Awards you have the right to complain. If you would like to discuss a complaint about our service we may be able to resolve the matter swiftly and informally.  Please call us on 0151 494 2072 to speak to a member of our customer service team. They will look into the complaint and try to put things right.

If you are still unhappy with the way your complaint has been dealt with please click here for details of our Complaints Policy.

We normally provide a full response within 10 working days of receipt of the complaint.

For learners only:

If you have a complaint relating to your place of study you must follow the centre’s complaints and appeals procedures prior to submitting a complaint to Open Awards.  You will be asked to submit all correspondence relating to the outcomes of the centre's investigations as part of your submission