Handling Telephone Calls from Customers
Key Information
Unit Code: F/615/6505
Open Awards Unit ID: CBI883
Level: Entry Level 3
Sector: 15.2 Administration
Credit Value: 2
Risk Rating: N/A
Unit Type: Qualification
Start Date: 28 April 2017
Review Date: 31 July 2029
End Date: N/A
Guided Learning Hours: 20
Unit Content (PDF)
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