Customer Support & Training Advisor
TITLE OF POST: Customer Support and Training Advisor
RESPONSIBLE TO: Director of Service Delivery
SALARY: £24,528.00S
STATUS: Full-Time, Permanent 35 hours per week, across Monday-Saturday; (between the hours of 08:00-18:00 Monday-Thursday, 08:00-17:00 Friday and 09:00-12:30 Saturday).
FUNCTIONS OF THE POST:
We are looking for a new Customer Support & Training Advisor to join our Service Delivery Team. In this role, you will provide excellent customer service and support to our providers, learners and stakeholders.
- To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.
- To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.
- To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.
- To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.
- To support the administration team in delivery of their duties.
HOW TO APPLY:
To apply for this role, please complete the application form together with a supporting statement outlining how you meet the criteria for the post (max two sides A4). Completed form should be sent to: [email protected]
The closing date for applications for the post is 17:00 on Tuesday 18 November 2025.