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Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
Open Awards Unit ID e.g. CBF498
Keywords e.g. warehousing
Open Awards Unit Code e.g. UA33ART12
Open Awards Unit ID e.g. CBF521

Customer Support and Training Advisor

TITLE OF POST:               Customer Support and Training Advisor

RESPONSIBLE TO:            Director of Service Delivery

SALARY:                            £22,986.00 

STATUS:                           Full-Time, Permanent.

35 hours per week; 5 days per week to cover Monday-Saturday.

Office opening hours are:

  • 8am – 6pm Monday-Thursday
  • 8am – 5pm Friday
  • 9am – 12.30pm Saturday 


  • To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.
  • To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.
  • To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.
  • To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.
  • To support the administration team in delivery of their duties.

How to Apply

To apply for this role, please complete the application form together with a supporting statement outlining how they meet the criteria for the post (max two sides A4).

Completed forms should be returned to:

Paul Henderson-Griffiths

Open Awards

Estuary Commerce Park, 17 De Havilland Drive Speke


L24 8RN

Email application to

The closing date for applications for the post is on Thursday 11th April 2024 at 5pm.

The full job application pack is available to view here.