Customer Support & Training Advisor

Could you help us with our mission to change lives through learning?

Find out about our current vacancies below.

Customer Support & Training Advisor

Job Type Full Time | Permanent

Location Hybrid, Liverpool-based

Role Customer Support & Training Advisor

£25,534.00 per annum per annum

We’re hiring a Customer Support & Training Advisor to join our growing operations team.

In this role, you will be the first point of call for all of our providers questions, queries and concerns. You’ll support our providers with excellent customer service via all mediums including email, phone, training sessions, webinars and more.

Functions of the post:

To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.
To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.
To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.
To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.
To support the administration team in delivery of their duties.

For more information, see the full job pack here.