FAQs - Remote Invigilation Service

If you are working towards an Open Awards qualification and think you are ready for an assessment, you must speak to your provider. They will be able to make arrangements for assessment, including scheduling any controlled assessments (exams) with Open Awards. You cannot schedule an assessment directly through Open Awards.

If you are completing an assessment with an Open Awards invigilator, you will have been sent a link to join.  This link will not be active until 15 minutes before the assessment is due to take place. Please wait until 15 minutes before the assessment is due to start before trying to join.

If you are still experiencing issues, please contact customer services at customerservices@openawards.org.uk or call us on 0151 494 2072.

A resit can only be booked once a ‘fail’ result has been confirmed and released to the provider. The standard scheduling rules for the specific assessment and/ or qualification will apply.

A provider must make sure appropriate further learning is put in place before booking the resit.

The rules for modifying an assessment schedule will depend on the assessment and/ or qualification.

Online assessments, at any level, being invigilated by the provider can be modified up to two (2) hours before the start time.

Online assessments being invigilated by Open Award (including qualification assessments and apprenticeship assessments) can be amended up to 10 working days before the planned date/ time. If it is under 10 working days the assessment would need to be cancelled and rebooked and a resit fee will be applied.

If you are struggling to access the XAMS Assessment Platform, please contact customer services at customerservices@openawards.org.uk or call us on 0151 494 2072.

To access the XAMS Assessment Platform, you must be set up as an Assessment Administrator with Open Awards and be approved for the relevant qualification/ assessment. You will be sent login details and will then be able to login here. If you are struggling to access the XAMS Assessment Platform, please contact customer services at customerservices@openawards.org.uk or call us on 0151 494 2072.

The XAMS Assessment Platform is an on-screen assessment platform used by Open Awards for external assessments. This includes:

• Functional Skills (Entry level 3, Level 1 and Level 2)
• Apprenticeship Assessment Knowledge tests
• Essential Digital Skills (Entry level 3 and Level 1)
• Multiple-choice Tests (short qualifications)

the XAMS Assessment Platform is Open Awards’ online platform used to book, manage, and undertake controlled assessments. You will see it referred to as the XAMS Assessment Platform.

If an assessment didn’t start, you do not need to wait 14 days to re-schedule. The usual scheduling rules apply.