FAQs - Remote Invigilation Service

Yes, in your email there will be a link for you to do this. We recommend you try this a few days before your actual exam.

Yes, if Open Awards has approved Reasonable Adjustments for you.

Your Training Provider will need to provide the name and email address of your Reader so that the instructions can be sent to them as well.

You will need to speak with your Training Provider for them to make any changes.

A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768 is recommended.

You will need a working integrated webcam, audio and microphone and a stable internet connection of at least 8Mbps. You can check your speed here Speedtest by Ookla – The Global Broadband Speed Test

You will need a reflective surface such as a mirror.

A pen or pencil, plain paper.

For English, a dictionary is allowed.

For Maths, a basic non-scientific calculator is allowed.

You are not allowed phone, smart watch, earbuds, headphones or smart glasses.

You should receive an email 5 working days before your exam. This will contain all the information you need as well as the link to join.

Contact our customer services team on customerservices@openawards.org.uk or 0151 494 2072.

You will have received an email containing all information about your exam including the link to join.

You MUST have the Chrome or Edge browser installed on your device to access the assessment. You are not able to access the assessment using any other browser.

The Chrome Browser can be downloaded here: Chrome Browser

The Edge Browser can be downloaded here: Edge Browser

You can use Edge or Chrome to access your online assessment.

You can contact our Customer Service team via email at customerservice@openawards.org.uk or my phone via 0151 494 2072. 

for any on the day changes. You will need to let your Training Provider know as well so they can reschedule the exam for you.

You will need a stable internet connection of at least 8Mbps. You can check your speed here.