Skip to content
Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
Open Awards Unit ID e.g. CBF498
Keywords e.g. warehousing
Open Awards Unit Code e.g. UA33ART12
Open Awards Unit ID e.g. CBF521

Policies and Procedures

All policies, procedures and supporting documents relating to the delivery, assessment and quality assurance of Open Awards qualifications and units are available to our approved centres via the Portal. If you are unable to find what you are looking for, please give the team a ring on 0151 494 2072 or contact [email protected]

Provider handbooks for both Ofqual regulated qualifications and QAA regulated Access to HE Diplomas can be found via the links on the right hand side of this page. 

Provider Handbook (Regulated Qualifications and Unit Courses)
Access to HE Provider Handbook
Secure Portal Guidance 
Enquiries and Appeals Policy and Procedures
Enquiry about Results Form
Appeal against Open Awards Decision Form
Customer Service Statement
Complaints Policy
Equality, Diversity and Inclusion Policy
Invoicing Policy
Privacy Policy 
Reasonable Adjustments and Special Considerations Policy and Procedures
Privacy Notice - Learners 
Pricing Policy - End-Point Assessment
Remote Invigilation Terms and Conditions
Welsh Medium Qualifications Policy