Certification

Open Awards will issue certificates within 10 working days of receipt of verified results and completed AIV Report.

Paper-based Certificates

Certificates are sent via tracked mail to your designated Administration Contact and require a signature on delivery. 

e-Certificates

If e-Certification has been activated for your Centre/course you will be notified by email when e-Certificates are available for download.  You must be logged in to the portal with an Administrator profile to access e-Certificates.  To download e-Certificates;

1. Access the relevant course run via the Your Course Runs page
2. Click on e-Certificates within the course run
3. Tick the relevant learners
4. Enter password (centre ID number) and click 'Download'
5. A 'zip' file will be created that will contain certificates for the selected learners (the file is encrypted with your password).

Please contact our Customer Service team customerservice@openawards.org.uk should you wish to discuss Certification/e-Certification.

Confirming Receipt of Certificates

You must check you have received certificates for all learners listed on the Certificate Check List and acknowledge receipt within 10 working days.

To acknowledge receipt, you should:

1. Access the relevant course run via the Your Course Runs page
2. Click ‘Manage’ next to Programme Run Administration Events
3. Under Progress (Step/Action), select Certificates Received from the dropdown
4. Enter the date you received the certificates
5. Click ‘Submit’