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Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
Open Awards Unit ID e.g. CBF498
Keywords e.g. warehousing
Open Awards Unit Code e.g. UA33ART12
Open Awards Unit ID e.g. CBF521

Customer Service Advisor

TITLE OF POST:               Customer Service Advisor

RESPONSIBLE TO:            Director of Service Delivery

SALARY:                            22,986.00 FTE Pro rata to 26 hours per week (£17,075.00)

STATUS:                           Part-time, 26 hours per week Permanent, including occasional Saturday working


  • To provide efficient and effective administrative support for the Provider Recognition, Quality Assurance & Registration and Awards processes.
  • To work with the Head of Service Delivery and Operations Officer to develop the administrative procedures for the secure award of Open Awards products.
  • To ensure continuous improvement of Open Awards administrative systems and procedures to meet the needs of our customers and regulators.
  • To provide training for Providers and staff on administrative processes and online verification.

How to Apply

To apply for this role, please complete the application form together with a supporting statement outlining how they meet the criteria for the post (max two sides A4).

Completed forms should be returned to:

Paul Henderson-Griffiths

Open Awards

Estuary Commerce Park, 17 De Havilland Drive Speke


Email application to

The closing date for applications for the post is 17:00 on Tuesday 14th November 2023. Interviews will be held from 16.11.23.

The full job application pack is available to view here.