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Keywords e.g. warehousing
Qualification Code e.g. 600/5640/X
Keywords e.g. warehousing
Unit Code e.g. Y/505/4889
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Keywords e.g. warehousing
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Updated Policies & Procedures

Updated Policies and Procedures



Over the last few months, we have updated some of our policies and issued a wall planner for 2018-19. Please make sure that you and colleagues are aware of the details of the policies and procedures which are now in place and are available for the relevant training and events.


Maladministration and Malpractice Policy and Procedures

Defines malpractice and maladministration, clarifies the roles and responsibilities of centres, learners and Open Awards, and outlines the procedures that will be followed when there are issues of suspected malpractice or maladministration within a centre.

Enquiries, Complaints and Appeals Policy and Procedures

Outlines the basis on which enquiries, complaints and appeals can be made and outlines the process by which Open Awards ensures that they are dealt with quickly, fairly and effectively.

Sanctions Policy

Identifies issues of non-compliance that could result in a sanction, the actions we will take when issues of non-compliance arise at its Centres and sets out how Open Awards will enforce the terms of the Centre Agreement.

Reasonable Adjustments and Special Considerations Policy

Sets out the principles which should be followed when making decisions about adjustments to assessment made to take account of particular learners’ requirements in order to ensure that this is achieved without giving any unfair advantage over other learners.

It replaces the Access to Fair Assessment Policy.


Changes are also being made to the Recognition of Prior Learning and Credit Transfer Policy and Procedures. An updated document will be uploaded to the website shortly. In the meantime, please continue to use the current arrangements.