Compliment, Comments and Complaints
It is only by listening to your views that Open Awards can find out how well, or not, we are actually doing. That is why your compliments, comments and complaints are so important to us.
Please feel free to complete the form here we would love to hear from you.
You can make/pay a:
- Compliment: If you want to inform us when Open Awards has done well
- Comment: Open Awards would like to hear your views and suggestions
- Complaint: If you are unhappy with the service you have received from Open Awards
We know that sometimes things can go wrong. If you are unhappy with the service you have received from Open Awards you have the right to complain.
Let’s make it right:
If you would like to discuss a complaint about our service we may be able to resolve the matter swiftly and informally. Please call us on 0151 494 2072 to speak to a member of our customer service team. They will look into the complaint and try to put things right.
If you are still unhappy with the way your complaint has been dealt with you can complete our compliment, comment and complaints form.
Click here for details of our Compliment, Comment and Complaints policy.
Open Awards will action complaints within 15 working days from date of receipt of complaint.
For learners only:
If you have a complaint relating to your place of study you must follow the centres appeals and complaints procedure prior to submitting a complaint to Open Awards. You will be asked to submit all correspondence relating to the outcomes of the centres investigations as part of your submission.